At YMS, we take pride in ensuring that all products are carefully inspected and securely packed before dispatch. However, if you receive a product in a damaged condition, we will gladly accept a return and issue a refund or replacement.
Conditions for Return and Refund:
- The product must be reported as damaged within 48 hours of delivery.
- Please share photos and/or a video clearly showing the damage.
- The item must be unused and returned in its original packaging along with all accessories and documentation.
Please Note:
- Returns and refunds are not accepted for reasons other than physical damage during shipping.
- All other concerns (such as defects or malfunctions) will be covered under the manufacturer’s warranty and will be handled as per their service processes.
